This is a service where people who have to work with their hands such as dentists or physio’s can just do a regular consultation, and someone is listening (in a 3rd world country) and taking notes. At the end of the consultation, the physio just checks the notes, and rates the note-taker. Perhaps it goes one step further and it’s a remote desktop session where someone is actually driving the practice management software to fill in the necessary fields.
Why would anyone buy this product? If you own a practice and your physio is not spending 10 minutes after each consultation writing up case notes, they can see more patients, generate more revenue.